Online shopping? Think again

So i placed an online order at Clicks; a cosmetic case and also a blender. To my surprise only one item got delivered and the Blender wast delivered. I then had to call Clicks to find out why this is the case. Apparently the order was out of stock and someone was to contact me so we can discus whether i want i want a refund or a voucher. Its been over a week now, i have written to them and called but i am promised "someone" will be in touch. Last week Monday i was told i should wait at least 2 working days for a correspondence but nothing happened. I then opted to contact them on Twitter, same thing "We will be in touch". Today they even have the guts to tell me i should wait at least 5 days for my complaint to be addressed. I Just called again today and the lady on the other end told me to wait. she has no ideas when i will get an email from them but should wait. Now this is the messed up part of Clicks customer care. When you all the agents, they cant resolve your queries but all the say is wait some more. I am really not happy with the service and i really just want my money back! It's bad enough that they would place items online for us to order when they are not in stock. But having us pay for such only to wait weeks and weeks before we get our monies back is another story.