Online Shopping Fail

<p>Order: 160 ********** </p> <p>I placed my online order on the 27th September, with the expectation that delivery will take place within 1 - 3 working days which would be 30 September for the latest. I utilized the track and trace on the on the dot website and saw that my parcel was out on delivery from 28th September. I contacted Clicks and first spoke to Lyle who advised that he would follow up, however the call was dropped. I called back only to speak to Mohamed who advised me that my parcel would arrive before 5pm on Friday, 30th September. This did not happen.</p> <p>I contacted On the Dot again and after being put through to the 3rd person was advised my parcel will only arrive on Monday, 3rd October. My level of frustration was rising as I had recieved 2 seperate messages from companies dealing with the same thing.</p> <p>Anyway, Monday came and went and still I did not recieve my parcel. My countless phone calls later followed by 5 emails ended with we cannot refund your order as it is already out on delivery (which it had been since the week prior).</p> <p>Eventually after exhausting all options, not being able to speak to a Manager which I had requested, not recieving confirmation via email, having no luck from contacting someone via Social media I got Carl.</p> <p> </p> <p>Carl was the first ****ing person to apologize for the delay and understand my frustration, and attempt to assist me. Yesterday we had made the arrangement that my order would be delivered between 4 - 5pm at my home (my original address) or should it be Wednesday it would be to my work. I left work early to be able to sign for this at home only to have the parcel not arrive during this time and have it sent to my work - late.</p> <p> </p> <p>What the **** does Clicks think about their customers? 1 damn person had the ***** to say sorry. I'm so beyond ****ed with the pathetic service.</p>