Online Shopping Epic Fail, Clicks!

Pathetic Online Sales service in this day and age in which online shopping is booming, due to its reduced risk and convenience. Where the rest of the retail world has pulled up their socks, Clicks seem to still be plodding through the middle ages. And this is coming from someone who regularly orders online from various outlets. I was shocked to see so many similar complaints here as well. So this seems to be the standard you operate at.

I usually make use of Dischem and Takelot for this particular items, but opted to order from Clicks for the first time, because of specials on certain items and because surely such a huge SA brand would be on the same level as its counterparts. How wrong I was!!! It was a chance first order, but definitely a very decisive last one too! Click and Collect? What a joke! Every single time I have selected Click and Collect at Dischem, I was able to collect at the latest the next day.

I accepted the 1-3 days noted as the waiting period, but seriously, a week already without any indication of when I will receive my order. Calling the Customer Care is useless as well, as they can only answer up to the point where the order left their depot and nothing thereafter. I was further told that it can be delayed up to 8 days and that is indicated online, but I stay in Cape Town? Online it states that it can take up to 8 days in certain areas. Usually that refers to more rural areas. And here I thought I stayed in a metro.

Clicks also provides a tracking number for a courier service that does not even liaise with the public, UPD, so the tracking number is useless. After I had to answer 20 questions on why I am calling them, as they do not deal with the public, I eventually found out that the order was in Cape Town already for the last 2 days now. And still nothing. Really Clicks, wake up and shape up, or all your sales and specials will not help one bit to retain customers. I also doubt you will even attempt to resolve this complaint. Prove me wrong.