Online shopping and clicks customer service nightmare

I ordered some groceries online through clicks because I did not have the time to go into the store. When my order arrived on the 3 March 2021 a hair detangling spray that I ordered was damaged and it leaked and damaged some of the other products that were packed in the same packet. I called clicks on the same day to report the damaged items. The consultant advised that clicks will be in contact with me. Clicks emailed me on the 4 March requesting photos which I sent on the same day. They have not contacted me since. I sent two follow up emails on the 10 March and 15 March and still did not receive any response. I phoned again on 22 March and the consultant again said that clicks will contact me but they have not.

What supposed to be an easier and more time saving option by ordering online has actually resulted in a lot more wasted time, effort, money and frustration.

Clicks please replace the damaged items!