Online purchase **** and delteing my account

On Thursday, I purchased goods online and paid for it as well. I received my purchase order and their online purchasing says it takes 3 days. To date I have received no pin to collect. Only received sms that it was sent to my choice of store but store told me I need to have a pin to collect. Customer services is ignoring my email. My online account has also been deleted and I cannot log in. I sent request for password reset, but no email is forthcoming. I complained online, but it gives me an error message. I want a refund from Clicks if my goodies is not received by end of today. I paid R219.80 and demand a refund if no goods is recieved