Online order parcel collected but not by me!! No code for collection

Online order #*** Phoned the store on 26 December as my online order status showed the following

24 dec 11:54 parcel captured by courier 24 dec 11:54 parcel ready for customer collecrion 24 dec 11: 54 parcel collected by customer

I havent received an sms to collect. The lady at the store was going to get back to me about my parcel. No feedback. Complained in social media. No feedback.

The store is refusing me my order without the courier sms which i havent received.

Worst service ever. Will never buy from you again. I want my purchase i paid for or my money back. Decide.