ONLINE ORDER NOT RECEIVED AND PATHETIC SERVICE

I made an online click and collect purchase on the 11 November and the website says 1 to 3 working days, 6 working days later and no update on my order. I called the customer service 17/11 and was told by a lady she needs to call the store and call me back. 24 hours later no call or update. I emailed the customer service and got a automated response that my query is handed to the online department. STILL NO CONTACT. I CALLED IN TODAY AND SPOKE TO BONILE MAFUYA WHO CLEARLY SHOULD NOT BE WORKING THERE WHO HAD THE AUDACITY TO TELL ME HE DOES NOT KNOW WHERE THE ORDER IS AND WILL CALL ME WHEN HE DOES. GOES ON TO TELL ME THEY RECEIVED MY QUERY YESTERDAY ONLY AND HOW MUST HE DREAM THAT I DID NOT RECEIVE MY ORDER. DISGUSTING, PATHETIC SERVICE. THIS THE REASON YOU ARE ALWAYS ON SOCIAL MEDIA BECAUSE YOUR STAFF ARE USELESS AND NOT CAPABLE OF DOING THEIR JOBS.