Online order #***

I made an online purchase on Friday morning. On Saturday I went to the branch in East rand mall. They explained to me I can't get the purchase cause I have to wait 2 to 3 days for an sms. The lady was so rude didn't even apologize. It's Tuesday already I haven't received any sms or email. When I log into my clicks app it just shows processing. How long do u proxess an online order? Why to you name your online purchase "click and collect" when I have to wait for my purchase that I have already paid for. I have a 2 month old baby and I bought her formula online just to make life easier for me. But I have to wait until you decide when I should get my purchase. Just refund my money back. I can't wait for 5 days and nothing is happening