Online clicks is a ****

I made an order on the 28/11/2023 and went to fetch it on the 5/12/2023 when I got home and opened the package 2 of the items was missing and 1 was damaged, I sent an Email immediately and they only responded to ask the order number again which was included in my origional email. I then called them and Spoke to Aphila, the call lasted for a long time with no real help I asked him to call me back and he gave me a refrence number ***. I want my refund from click and they must take their stuff back