Online clicks disaster!

What a horrid 5 weeks! I placed an order online for Black Friday on the clicks online website, thinking it’s a bargain. But to my despair, they were the worst people to deal with! So I ordered 4 items so I could make it to the free delivery, which took 1.5 weeks to get to me through dawn wing and they too were unreliable, making delivery dates they couldn’t keep and when it got to me only half of my order was delivered! So after the first part of my order came through I had to constantly call for 2 weeks to check up on when my missing item would come and whenever I called there was a false hope of it coming that week or that they placed a new order for me. After this I took to Twitter which didn’t help at all, again false promises of following up and getting someone to call me back to assist me with this problem. Today I had to once again call and follow up and got put through to Iohaam who was incharge of my case but poorly assisted me and couldn’t care less that she is losing a customer for Clicks. I had to also drive to a store to fetch the missing item and when discussing compensation, she did not prioritize a customers frustration and stuck to her measly designated amount. Overall this experience was the worst I have EVER had and that too for a R250 hairdryer which at the end of the day I could have gone to a store to just purchase seeing tat their prices fluctuate so much! From spending hundreds on phone calls to the customer care line which they cut after a while and I had to call back to start the whole process again, to physically driving to a store to fetch my missing item and only get a small measly amount to compensate for my efforts. I will NEVER shop at clicks again! And I will make sure I spread the word of such poor customer treatment- in retail the customer comes first and is prioritized!