Online

I did an online purchase in the beginning of March,I don't know what went wrong but I didn't receive any confirmation that the order was placed but money was deducted from my account. I did call the customer service department and someone did help me, they sent me an email giving me options to choose which I would prefer cause they could see the money reflecting in their account, so I had requested for my money to be refunded back into my account. I did send my banking details as well as ID but im still awaiting for a response to know if this is in process and when I would be assured the money will be in my account. This is really frustrating cause I've sent so many emails and did call but still no one has got back to me.