Ongoing poor customer service at Clicks Waterstone Pharmacy

Subject: Ongoing Poor Customer Service at Waterstone Clicks Pharmacy

Dear Clicks Customer Care,

I am writing to express my deep dissatisfaction with the customer service I have received on two separate occasions at your Waterstone Clicks Pharmacy branch.

Incident 1 (Last week): While browsing for toiletries, I asked a male staff member whether a roll-on product was on promotion. He informed me that it wasn’t, and then proceeded to make an inappropriate comment, loudly saying, "That is you're bad then," after I told him I use the product. This felt judgmental, unnecessary, and highly unprofessional.

Incident 2 (Today): I asked the cashier to do a price check for me as the items I intended to buy were not marked on the shelf. Her body language and tone made it clear that she was irritated. When she( Cashier Name : Rethabile) rang up my items, she did not hand me my change but instead threw it on the counter, avoiding eye contact and immediately turning to the next customer without a word.

I have never experienced such poor treatment at a Clicks store before, and I am very disappointed. I hope you will address this matter seriously and provide your staff with the necessary customer service training. Customers should never feel uncomfortable or disrespected when simply asking for assistance.

Thank you for your attention to this matter. I would appreciate feedback on how this will be handled.