Not Honouring Company Policy

I bought a Demazin syrup for my daughter’s allergy and was given an almost-expired item.

When I bought the item it was from behind the pharmacy counter, wrapped in a brown bag by the assistant, and sealed with a label and I was therefore unable to check the expiry date till I got home.

It was not bought from the store in question (North Rand, Boksburg) but I did take it to them for return.

The next day my wife took it to North Rand Road store, Boksburg with the slip and sealed packaging but was told that it can only be returned at the store it was bought from.

They acknowledged my complaint of being given an almost-expired medication, however, they informed me that they were unable to take it back as I had to return it to the store I bought it from.

Clicks is such a big group, why couldn't I return the medicine at another store with a pharmacy? You are the only chain-store group with such a lousy return service.