Not caring about customers

Bought a lot of stuff including glass oven dishes, cleaning detergents, cutlery, cosmetics and many other home stuff that I could not handle with my own two hands. I was refused to take them out with the trolley and was told the trolley is not going out, I will have to carry the heavy load of things I have bought inside the store going around to other stores to my car. I found that very sick, how does one is expected to buy stuff sold in the store but get not help to carry them? Clicks really need to go with the times, what do you say, we must buy from your store what we can carry with our strength if its many things what do we do?

I had to return all those item same time since no one could help me, even the manager told me to go to Pick n Pay to get a trolley, I mean what is that? common Clicks, where is customer service in that? I find that so unprofessional.