Nonsense

I placed an order on the 25th before the shutdown the reason why I did that is because I have a child who is a cp child he is disable and has breathing problems and weak immune systems,all his essentials are in that box order *** ,I just called the call centre to be told that there is too much backlock ,I can't move with my child in that condition and he is not at school cause it is closed ,I was told that I will receive my goodsnext week Friday ,do you know the difficulties of having a cerebral palsy child !?????i already received his med from other companies cause they know the importance so I have to now go buy the same products which I spent 800 including his vitamins and I have to spend money again cause o thought I will be receiving them today or latest Monday ???and now I am told next week I can't go out with a child who has those mentioned medical problems and the others which I can't say ,I need those goods urgently if you can't deliver them on Monday rather refund me my money I will send someone to go buy them I don't even have nappies anymore I understand about the whole backlog but you could have liaised with your customers there is a reason why we buy online not because we are lazy but because we have critical medical conditions..,.