Non payment of funds

<p>On 8 July I received an email to tell me that a voucher would be posted to me because due to a "Technical error" which would take an additional 4 weeks to resolve after 5 weeks of this issue being raised where somehow this issue of a technical error was not reported, Clicks could not transfer the cash back amount from my old, paper, temporary card to my current plastic card. It is now almost a month after that email. I have still not received the moneys owing to me and the voucher is nowhere to be seen. 9 weeks after I raised this issue with various Clicks branches and numerous calls to the head office this issue remains to be resolved. I have had no follow up from Carmen Londt (customer services consultant) since the 8 July email.</p> <p> </p> <p>The only one who seems to be working in customer services on this issue seems to be the customer. When will this very simple procedure be resolved!?</p>