Non existent emergency service

<p>Clicks Direct Medicnes took money from my partners medical aid on 6th January. Since then every day they have told her they are sending her medicnes the next day. No reasons why the delay and this has gone on for a week. She has now run out of medicine so we phoned the emergency line. Well ...... the phone was answered by "hallo", we asked if this was Direct Medicines ...."Yes" we asked if she could help ..."no" but could take details and send query tomorrow. Well what a ******* emergency line, told us she cannot help and we had not even told her our problem!</p> <p>Name of receptionist: Dellareese. </p> <p>Told us GM of Company was Ravika Ramlakkan ********** 500 strangley very happy to spontaneously give this information</p>