Non Existent Clicks Funeral Service

Good Day

My name is Whitney Isaaks. I'm a policy holder at Clicks funeral cover. Today I visited the Capegate branch and Portia Hutton (Management) assisted me at the customer care service area. My aim was to get through to Clicks funeral department as I have tried phoning from home with no answer. I also send an email with no response. Ms Hutton put me through to customer care service and they transferred the call to another department. And everytime someone eventually picks up the phone they would give us another number to phone. We ended up with 6 different numbers and still I was not helped. I was busy on the phone for more than an hour in the shop and could not stay there any longer as I have a baby at Home. I just wanted them to basically add my baby on the policy and request for them to send me my parents annual letter to my email adress. I'm really dissapointed and frustrated. What if there is a death? .... Would I also struggle like this to submit a claim? The number that is on the annual letter is just ringing no one is answering it.... I even opted for the callback a few days ago and yes I'm still waiting. I completely just waisted my time in the shop without being helped. Is there anyone that can assist me. I want someone to contact me on *** I want all the relevant working numbers of the clicks funeral department. I would like to lay a complaint against the Clicks funeral department if it actually exist.

Dissatisfied Client Whitney Isaaks