non compliant

clicks greenacres is the worst of all the clicks there you have to wait 25 min to get to see a manager was told my gift card was expired but it was only one day over expiry date there was 500 rand on there. so what do I do now they did not give the card back to me so I cant take it further I mean 500 rand is a lot of money to me. who knows maybe they used on there staff. just saying.