No service!

Good day

Your pharmacy at Lilies Quarter is absolutely pathetic and gives all Clicks stores a bad name.

I have been there on more than one occasion and every time, without fail, the service sucks.

My third last visit there I had emailed my order through to the email provided. Two days later when I went to collect the meds, they had not yet been processed. I was then told that I must email and phone to check if the email was received.

My second last visit there was a 45 min wait to get my medication. There are 8 counters but only 2 were serving customers, the rest of the staff appeared to be picking their noses at the back. There were at least 10 people standing in the queue waiting to be served. Once you get to the front, the pharmacist that assisted me was quite useless. Not understanding at all what I wanted, even though I was just there for repeat scripts. Then he goes to the back to collect the meds and this too, takes him 10 mins.

My last visit there I did exactly what I was told to do on my third last visit. I emailed my request for meds through and then the next day I phoned to see if my email had been received. To my dismay they could not find it. The guy that took my call told me to email it again and he would process it straight away for me. This was at 8h30. When I arrived to collect my meds at 15h00, there was once again a queue of about 8 people. But I took my ticked for COLLECTIONS. Well, I should not have bothered, because all the PRESCRIPTION and SELF-MEDICATION tickets were called before me. I thought that collection could fast track the queue. Clearly not at Lilies Quarter! People who had a higher ticket number were even called before me.

When I asked to see the pharmacy manager, she told me that they are understaffed. Yet, once again there were staff at the back not helping customers, only two of them were once again on the counters. When I was finally called, guess what, my meds still were not processed. Then they blamed the network!!! PS, there had been no loadshedding for at least a week.

I then drove all the way to Delcairn Lifestyle Centre, where I was served immediately and had my meds within 2 mins. The staff at Delcairn Lifestyle Centre were extremely friendly, efficient and helpful. Unfortunately Delcairn is too far for me to go every week. So if Lilies Quarter does not come right, I shall just have to go to an independent pharmacy.

Your staff at Lilies Quarter need to all be fired! There is no such thing as customer care there! Please read all the negative reviews on Google.