KH
Kim H
1 reviews | Active since Dec 2010
24 Feb 2015, 12:49
no service
For 4 weeks now I am trying to get customer service to assist me removing my late mother's account n remove my email from her club card number so that I can register mine but they read the emails and never ever reply n when you phone it takes soooo long to answer. I asked them in an email if they don't care I get no response. I can't do nothing on the website because I'm not registered. Clicks has shown a lack of concern about this problem I have.
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Clicks's replyOfficial
24 Feb 2015, 15:38Hello Ihlaam,
We appreciate your feedback as we pride ourselves on the service we offer our customers and we are disturbed to hear of your bad experience. It is our policy and objective to ensure that our customers receive the high quality of service they deserve.
We will be contacting you in order to investigate and resolve your complaint.
We sincerely apologise for any inconvenience caused and thank you for your patience and loyal custom in this regard.
Warm Regards
The Clicks Social Media Team | GK
0860 CLICKS (***) | ***| http://www.clicks.co.za
We appreciate your feedback as we pride ourselves on the service we offer our customers and we are disturbed to hear of your bad experience. It is our policy and objective to ensure that our customers receive the high quality of service they deserve.
We will be contacting you in order to investigate and resolve your complaint.
We sincerely apologise for any inconvenience caused and thank you for your patience and loyal custom in this regard.
Warm Regards
The Clicks Social Media Team | GK
0860 CLICKS (***) | ***| http://www.clicks.co.za
Best regards,
Clicks's reply24 Feb 2015, 15:38
Official
Hello Ihlaam,
We appreciate your feedback as we pride ourselves on the service we offer our customers and we are disturbed to hear of your bad experience. It is our policy and objective to ensure that our customers receive the high quality of service they deserve.
We will be contacting you in order to investigate and resolve your complaint.
We sincerely apologise for any inconvenience caused and thank you for your patience and loyal custom in this regard.
Warm Regards
The Clicks Social Media Team | GK
0860 CLICKS (***) | ***| http://www.clicks.co.za
We appreciate your feedback as we pride ourselves on the service we offer our customers and we are disturbed to hear of your bad experience. It is our policy and objective to ensure that our customers receive the high quality of service they deserve.
We will be contacting you in order to investigate and resolve your complaint.
We sincerely apologise for any inconvenience caused and thank you for your patience and loyal custom in this regard.
Warm Regards
The Clicks Social Media Team | GK
0860 CLICKS (***) | ***| http://www.clicks.co.za
Best regards,