No service

Good day Clicks Service management.

I wish to officially lodge a complaint against Clicks Marylone. It has been years that I truly only visit the store if in genuine need due to the lack of service at this store. This stores staff provide you a service based on your race blatantly without even thought.

Again today I visit the store due to pure medical urgency. I place an order online at 08h30....The Clicks promise being 4hrs or less until collection. I visit the store at 13h00. (4.5hrs later without sms) - my online order shows complete - first I friendly greet the store teller asking about the online order and where to get it. - Only to get absolutely up to **** responses and unwillingness to help. - Eventually the store manager points me to the pharmacy. - I get to the pharmacy and my order is NOT packed! Clicks fails on service and promise. - So my order gets packed only to get to the till with items missing = Not packed correctly. - I try and just pay the items I have In order to leave the store and the entire experience behind but your dear 2nd teller is chatting away while we are standing in front of them to pay.

Honestly it's been years with a complete lack of service from this store. How can this type of service be allowed? Genuine investigation needs to be done in this store as I am not the only one who experienced this.

The lack of leadership, service and willingness to do a job properly can be blamed on head office failing to quality control.