NO SERICE RENDERED

I WOULD TO KNOW FROM CLICKS DIRECT WHY EVERY TIME I NEED TO SEND A COMPLAIM IN ORDER TO GET MY MEDICATION?? AND IS YOUR STAFF AT YOUR PHARMACY ARE FULL OF ATTITUDE. I NEED MY MEDICINE I DONT HAVE AIRTIME TO CALL YOU AND IM TIRED ITS ANNOYING TO CALL YOU AND REMIND YOU TO DO JOB. PHARMACY DIRECT YOU SEND A SCRIPT GET SMS COMFIRMING RECIEVAL OF THE SCRIPT, DAY TWO FINALISATION OF THE CLAIM AND NOTIFICATION THAT MEDICINE WILL BE COURIERED TO YOU SOON AND BOOM 3RD DAY YOU GET CALL FROM THE DELIVERY GUY AND YOU GET YOUR MEDICATIONS. WITH CLICKS YOU HAVE TO FIGHT NOBODY CARES I SENT YOU MY SCRIPT WHY SHOULD I DO FOLLOW UP AND REMIND YOU TO DO YOUR JOB???