NO SENSE OF CUSTOMER SERVICE WHATSOEVER

We used the clicks app to purchase electricity on the 1st of August. After the payment was processed and the money deducted from our bank account, we then received an error message to say that there was an issue with the service and that the money would be refunded. No problem. Sounds good right? I thought so. So R1000 down and my patience wearing thin, I queried again and Carmen Londt sends me an email to say the matter has been escalated... to who? With what response? What time frame do I need to wait? NO RESPONSE! I sent her another email 2 days ago to ask again but go the silent treatment again. NO SENSE OF CUSTOMER SERVICE WHATSOEVER! Whatever the feedback was, shouldn't I have been notified as too what is going on! I want my money back! I work hard for my money and shouldn't have to suffer for trying to make use of a service that you offer! I was assured I would receive a refund for your systems error and I want it. I don't see why I need to be wasting my time typing this review when I did nothing wrong! CLICKS, GET YOUR HOUSE IN ORDER!