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nadia N

1 reviews | Active since Oct 2020

04 Mar 2021, 11:01

No online assistance

I ordered a package from clicks on the 26th of Feb, they said my package will be delivered on the 1st of March. Dawn wing put the incorrect waybill on the package and I received a MRP package with a clicks waybill. I immediately lodged a complaint at the courier company and with clicks. a click agent phoned me the following day , he said that we will get back to my the same day, this did not happen. I send another email and phoned the courier and clicks AGAIN, the first 2 employees at dawn wing did not lodge the issue and obviously it got delayed even more. I phoned a click agent again, and he said that the complaint has been lodged and I will have to wait for an agent to get back to me , thats all. So after 3 days of phoning clicks and dawn wing I sill have NO idea when I will receive my order. I ordered toiletries and cleaning supplies with other items, I will now have to buy toiletries and cleaning supplies AGAIN because we have run out. so I will have to pay DOUBLE the amount that I normally budget for in a month . I'm a customer a clicks and this should have been resolved between Clicks and dawn wing , a customer should not be 0phoning both companies for an answer.

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