No Line for Online shop

This was the second time I made use of clicks' online shop, the first one was a mess from Clicks' side, they couldn't deliver in time, I cancelled the order and got my money payed back without any attempt from them to rectify or apply positive customer service. I said not again until my wife wanted something as a gift from their online promotion.

On 3 Dec 2017, I placed and payed for order 171 ********** , to be delivered to my house. On 4 Dec I received an email that my order has been dispatched and should reach me within one to three working days (there was no mention of who the courier would be or a tracking number, like most online shops do). On 5 Dec I received an email from Clicks asking how my shopping experience was although I haven't received delivery yet. On Friday 8 Dec, I called Clicks' online contact centre to enquire when delivery will be made, the person I spoke to said that it is on its way and will be delivered by Dawn Wing couriers that same day. Nothing was delivered. Yesterday 11 Dec, I phoned Clicks again, the gentlemen I spoke to wasn't in any way concerned about my complains but promised that a certain Carlos/Oscar will phone me back in a while to explain what was going on. No one from Clicks contacted me.

Up until now, nothing has been delivered, no one has contacted me, I haven't phoned back to Clicks because my experience told me that it would be useless and that frankly they don't care.

This really leaves a bad taste in my mouth since I have been a loyal Clicks client and club member for many years, I will not make use of their online shop again and won't advise anybody to do so either. I can't understand in this difficult times with such tough competition elsewhere, how they can allow and tolerate such pathetic service.