No feedback on ClubCard vouchers complaint

Hi<br> <br> I sent the following complaint directly to Clicks Clubcard customer services last week Thursday, and still no response. Terrible way to treat loyal customers!<br> <br> I visited Westville Mall Clicks and was planning to spend my Clubcard vouchers on my purchase, as I received an sms that R158 was loaded onto my card yesterday. However, when I got to the till they rang everything up but said that my card had a R0 balance. I asked them to call the customer services line to sort out the matter, but was informed that they couldn't because the line was already closed at 5 (which as per their website is not the case, so perhaps staff need to be trained/informed a bit better as it was only 17:10). I did not proceed to buy any of the purchases, which lost the store a few hundred rand, and am annoyed that I wasted my time and money to go to the mall specifically for the purpose of going to Clicks and nothing else.<br> <br> I spend a fair amount in Clicks stores each month, and buy from you specifically because of Clubcard benefits, despite other retailers often being more convenient and less expensive, but if these are not even a reliable benefit Clicks becomes less appealing as a shopping destination