No Feedback for 7 Days - Canal Walk Service Complaint

On Tuesday 21st August I received disgusting service from Sbongile – ASSistant manager at the Clicks Canal Walk store. She flat out refused to sell me an item for the marked priced, simply because she didn’t want to. the next morning, I promptly called the customer service team and complained. I was told it was successfully logged (***5) and that I will received feedback with 48 hours. I requested that in the meantime, I would like to speak to the area manager and was told I would be contacted by the end of the day. I also called the store manager, Janap, who condoned the treatment I received, saying that it was an obvious mistake and therefore, they were not obligated to follow through. So here, I could see why Sbongile did not know how to treat customers, because the store manager didn’t either.

I called again Thursday morning, citing that I have not received a call from the area manager. I was told that it was due to a meeting and that my request would be escalated and I would receive a call (again) before the end of the day. I didn’t. Friday, morning I called again. stating that the 48 hours to resolve this had now lapsed and I would like feedback. Again, got an excuse. Area manager was still in a meeting (since Wednesday) and the issue is still not resolved.

Monday. Same story. ‘Meetings’. I fail to see how an area manager can’t even be available to a request that was apparently escalated to him ‘urgently’ for 7 whole days! No wonder the subordinates are doing as they please, because they manager never has time to deal with anything. Today, I called again (8 calls in total now) and was again told that there are many meetings happening and the request will be escalated again. Do you people not see that the lie about being in meeting for 7 days is imprudent? Am I really expected to believe that?

When will this be resolved? When will someone find the time to call me and tell me how this will be fixed?