No delivery effected

I am highly dissatisfied with clicks's online buying and delivery of goods. I bought nappies and wipes online and made payment. Transaction was successful. Next day the recepient of the goods advised me that she received a message from clicks advising that wipes are not available and the money was credited back to my club card. Yesterday the intended recipient was tracking her parcel and she saw that the status of the parcel was that 'attempted delivery of parcel unsuccessful, business closed'? This is a mother with a newborn baby girl who cannot go and buy instore so she asked that I assist her to get essentials. I am truly disappointed.