No Customer Service

I bought a bottle of Clicks branded vitamin B tablets yesterday at Clicks Meadowridge, Cape Town. When opening the bottle that evening, the tablets didn't look right. I decided to return it to the Canal Walk branch as I work in Century City. I did not have my slip as I foolishly thought a Clicks branded item is fine. The customer services lady insisted I need my slip. I enquired as to why because it's a Clicks item. She said she had to check with her manager. After about 10 minutes she returned and said her manager - Janap Benjamin - refused to replace the bottle without a slip and told me I needed to go back to the Meadowridge store. So it's clear from this that Clicks Head Office is fine with throwing away more than a R100,000.00's worth of revenue over a R27 bottle of vitamins.