No complain resolve

Emails to Clicks CEO and others, no responses, poor service delivery not yet sorted, shows how public relations mean nothing to them, only money

Email 03 Feb'22 @ 15h37

Bertina (CEO)

As per my previous email, you never rep****, only Zubair Baker that phoned me thereafter, as I sended you the email

After numerous phone calls from Zubair, telling me how Clicks is busy improving, the last chat was on Thursday 27.01'22 @ 11:42, where I told him to solve my problem I phone me when he's got a solution

Today Thursday 03.02'22, I never heard from Zubair again, a week later nothing

I still leave this with you, as CEO of Clicks, to resolve for me

My complain has nothing to do now with refund, that belonged to me, the way I was treated by your staff down, as a customer

AND according to Zubair info, all system faults are on Clicks side, as he explained over and over and over, I gave him solutions to improve Clicks systems

I'm still waiting to be assisted for my situation, please don't delegate to another person down, to speak the whole day on improvements

Awaits for your response

Patricia Munnik

----- Forwarded message ----- From: "Patricia Munnik" <***> To: "***" <***> Cc: Sent: Wed, 26 Jan 2022 at 10:53 Subject: Clicks Poor Service Delivery Assis

Bettina

I emailed you 18 Jan'22, no response and no further actions, still

I think I'll put on social media an update on Clicks way of handling an customer

Patricia Munnik

----- Forwarded message ----- From: "Patricia Munnik" <***> To: "***" <***> Cc: Sent: Tue, 18 Jan 2022 at 9:30 Subject: Clicks Poor Service Delivery Assis Morning Bertina

Attach email from Craig Small on Sunday 16.01'22, it never happened yesterday until late, he only responded due to your email, shows why lower levels behaving to customers like this, because we're not even important for higher levels, only our money counts

Hi Patricia,

As per my sms sent earlier, I will ensure you have a response first thing tomorrow morning.

Kind regards,

Craig Small Customer Marketing Executive

I also suddenly received an email this morning, on my refund, this doesn't close my complaint, I'm still want actions on all that assisted me, because if you complain at my company, for service delivery, even if I'm right and complainant wrong, I'll be going for a disciplinary hearing, so what makes Clicks so special treating customers as we are nothing

Reading Keri, Legal, email coming in now, repeating only that looks good for Clicks, is unexcepted, I did respond to her email

After you informed me of people to assist me, none communicated, only an email on Sunday from Craig, none further

I'm going further with my complaint, the whole thing is about how I was handled, the time I waited for online, suddenly when I phoned, they started to work, best of all, when they received an email from you, the CEO, they jumped

Await to hear from you, because the others under you, really......

Patricia Munnik

On Sat, 15 Jan 2022 at 14:11, Bertina Engelbrecht <***> wrote: Hi Zubair,

This customer left a very disgruntled message detailing her frustration about the poor service she received in following up on her online purchase.

I’ve copied her in and provided the cell number she has left. If you are not the correct focal point, please can you re-direct as appropriate and confirm to me?

Kind regards,

Patricia Munnick: ***

Bertina Engelbrecht Chief Executive Officer