NO CHARGER TO PURCHASE FOR Sorbet Specialist Care 5 in 1 Light Therapy product., a person has to purchase a whole new machine!!!!!

From: Clicks Group Complaints Resolution Team <***> Sent: Tuesday, March 12, 2024 2:39 PM To: Subject: Re: #*** Sorbet Specialist Care 5-in 1 Light Therapy - Charger

Good day.....

Thank you for your patience whilst we await feedback from our Merchandising Team.

The Team had advised that they are unfortunately unable to obtain a charger for the Sorbet Specialist Care 5 in 1 Light Therapy product. Kindly accept apologies for the inconvenience caused. Kind regards Gary Erasmus | Clicks Group Complaints Resolution Team Tel: ***| Int.: +27 (0)21 *** Address: New Clicks South Africa, Cnr. Searle and Pontac Streets, PO Box 5142, Cape Town, 8000. www.clicks.co.za | www.thebodyshop.co.za | www.clairessa.co.za | www.clicksgroup.co.za On Wed, 6 Mar at 8:26 AM , Clicks Group Complaints Resolution Team <***> wrote: Good day *******

We acknowledge receipt of your complaint which we received on the 5th March 2024.

This email serves to confirm that your complaint has been referred to the Merchandising Team for a comprehensive response. We will communicate with you again when we have received feedback from the Merchandising Team.

Kind regards Gary Erasmus | Clicks Group Complaints Resolution Team Tel: ***| Int.: +27 (0)21 *** Address: New Clicks South Africa, Cnr. Searle and Pontac Streets, PO Box 5142, Cape Town, 8000. www.clicks.co.za | www.thebodyshop.co.za | www.clairessa.co.za | www.clicksgroup.co.za From: ........ Sent: Monday, March 4, 2024 2:17 PM To: Sorbet Info <***> Cc: *** Subject: RE: Automatic reply: Automatic reply: Salon Product Part request Still no resolution! From: ............. Sent: Monday, January 8, 2024 4:21 PM To: 'Sorbet Info' <***> Cc: '***' <***> Subject: RE: Automatic reply: Automatic reply: Salon Product Part request Dear Sorbet Clicks advised that you do not have replacement chargers for your products? This is absolutely incomprehensible??? Please could you kindly advise what do I do now – Do you now replace the whole set? Please advise urgently. Thank you ....... .