Nightmare to deal with

<p>My mom receives her chronic (and I stress CHRONIC) medication from this company. I have had the most frustrating, shocking service from them. Supervisors and managers appear to be in meetings all day and when they do take a break, do not return calls. The call centre refuse to put one through to anyone senior and tie themselves up in reasons as to why the medication has not been sent. After about 10 phonecalls trying to find out when my moms meds will be here, I am no further. They refuse to put one through to dispensary to speak to someone. The medication was supposed to arrive on the 21 April. We are still waiting and had to get emergency for a few days which my mom had to pay for out of her pension. The call centre have no idea when or if it has been dispatched and when it might arrive. I cannot believe that a company can be so inefficient when it comes to the lives of people, especially the elderly who need their chronic medication. What happens to someone who does not have a family member to follow up this shocking service. </p>