NEW CARD REGISTRATION

I have been sent from pillar to post with registering my new card, after my gold card was ****** while I was ******. I advised Clicks of this and after 2 months I was finally advised by the store to fill out a form and was given a blue card, the blue card was also not registered for over a month and after a 30mins conversation over the phone on 23/12/2015 and the CLICKS customer service agent assuring me that my card was now registered and that I could use the points on the card..I go to the Lower Long Street Clicks in Cape Town only to be told that there are no points on the card. What must happen now? I am so upset, disappointed and bewildered, especially since at the Clicks Store I was also told that I was supposed to receive my actual Gold card via post.