Never buying from Clicks Online again

Never buying from Clicks Online again.

I made an online order on 24 Nov which was delivered on 25 Nov damaged. I logged a return for it immediately on the same day.

They arranged to collect the damaged goods and collected them on Monday 28 Nov. They prioritized collection of damaged good (Which they could see on a picture I sent to them) more than the delivery of the replacement goods. This should already tell you a lot about them, but that's not even the end of it.

They then attempted to deliver at my place on Wednesday 30 Nov. The phone rang once and as I was picking up, they hung up. I immediately went to the gate where they should've been and to my surprise, they were not even there. I tried calling back the number but it goes to the call center, where the call dropped twice before I had to hold for about 5 minutes to get through to someone (and there was nothing he could do).

This is the kind of service that I have been subjected to by Click and their courier RAM. How could they prioritize collection of damaged good more than delivery of the replacement goods. This means that they are in the business of minimizing risk more than customer satisfaction.

Today is the 7th day after placing my order and I still don't have them. Why did I buy them if I didn't need them?

I'm going to try a competitor from now on. Never doing business with Clicks again.