Nappies no strips

On 24 August 2015 I reported to Clicks that the nappies I have bought had no strips. I posted pictures with it. I did explain in the email that when I bught the nappies that I was in Laingsburg and the nearest Clicks is 200km from me and therfore I had to use the nappies.<br> <br> 25 August 2015 Clicks send me an email requesting the nappy code and other information as to where I requested for a consultant to contact me. When I was contacted I explain the consultant that due to the passing of my mother I had to use to nappies and not buy any other as the nearest Clicks was 200km away.<br> <br> On 03 September 2015 I email again requesting for any news on this as to when I received the following email:<br> <br> Dear Ms Bothma,<br> <br> Thank you for your email advising that you are still awaiting feedback.<br> <br> The complaint had been escalated to our suppliers and we will follow up with them. Please accept our apologies for the delay.<br> <br> Insaaf Mohamed<br> Customer Service Consultant<br> <br> And 2 x weeks later nothing no email to say anything!!<br> <br> Please assist