My online items delayed and I need them for a function.

I am fuming right now I ordered to items online from clicks on the 29th of November and opted for pickup at nearest clicks.ie Cape Gate. The item were set to take 2 to 3 working days. I decided to follow up today, I am told my items are part of the backlog. So I tell the guy I need these items as they are the gifts for tomorrow's function. All he kept on telling is "unfortunate, unfortunate" that cannot be facilitated. I asked the guy if I can collect the items myself from their depot he also tells me that is also unfortunate. I asked him to give me solution given the problem at hand as I had proposed solution to pick up item still nothing. What kind of incompetence from clicks staff. to give me scripted solution. He later ask me if he should log the call or not. Am I the one to tell him what to do when customer is report a problem. I need my items by tomorrow. ***