Money missing in transaction

I paid my account on the 05/02/2024 at 03:54 and they claim that the payment was successful on their side to the service provider/Vuma yet Vuma has advised that they did not receive any funds, my bank confirmed that the payment went through/out of my account! It’s been 2 days now without connection and this is a problem for me as I am working from home. They are not bothered as if R399 is not a lot of money to just let go down the drain in this economy! My money can not seem to be located it’s just hanging somewhere and not finding its way to where it should be. Clicks online easypay is a ****