Money debited twice for an online order due to a technical issue on their online

On the 23rd of June 2025, I placed an order online. Clicks had a system issue and my account was debited twice. I called the same day and the lady I spoke to said she will escalate to the online team and I should not proceed with making another transaction. I received an email on the 25th of June from Jamierodien Bam stating that the transaction failed due to technical issues. I requested for one transaction to be reversed and for them to proceed with the order as items were still in my cart. They proceeded with the order without acknowledging my email and processed two amounts.

I advised them to refund one amount and still not receiving any feedback. Today I called their call center and the people there just answer and not say anything. Firstly their email had said it takes 17-20 working days... Now I need to wait that long to receive my money? And there is no way that a merchant can take that long to transfer money back to a clients account when they both hold bank accounts in South Africa, that is just a ****. I WANT SOMEONE TO GET BACK TO ME, AND FOR MY MONEY TO BE REFUNDED ASAP.