MISSING PARCEL AT CLICKS DA****RT.

I placed an order online on the 18th October 2022 at Clicks.Delivery method was click and collect to Clicks Da****rt. On the 19th I received an sms and email that my order was delivered at Clicks Da****rt for collection. I didn't go immediately to Clicks for collection as I had errands the next day and vacation to prepare for.

On the 25th October 2022 I went to Clicks to collect my parcel and it was nowhere to be found. Clicks guys started to look for it. They checked their books and make calls to check.I waited for an hour or so before I was called to the office where I was given a phone and the lady on the other end of the phone said that the parcel was collected by me and immediately asked her, where and when did I collect my order? And she failed to answer. And said they'll investigate with the courier and revert back to me. Even the guy from Clicks said he'll keep me posted regarding the parcel.i then left. Immediately when I got home I lodged a complaint on Clicks online.To this day I don't have my parcel. On Sunday 30th October 2022 I received a call from Sipho who works at Clicks saying that the guy from Ram was there at their store and he said that he did not collect the parcel from their warehouse nor delivered it. Today 4th October 2022 I received a call from the same guy who works at Clicks and he immediately gave another guy a phone who introduced himself as an employee from Ram and he said that he delivered the parcel to my address. How can my parcel be delivered to the address I didn't provide. I chose Clicks Da****rt for collection. Who signed for my parcel? Where is proof of delivery? Where is my parcel?