Missing Order - No answers

Ordered online from Clicks May 6. Received half my order on the 15 May. Called and spoke to a lady from Customer Service. She mentioned that half my order got damaged (the box) and they will need to resend the order. That's great but was never contacted or even informed that I would only receive half my order. No explanation. Customer service promised to phone me back in 3 days. Nothing happened. I send an email with detail of my order and asking for help to rectify my missing order. Nothing happens. Phoned again this morning ( 17 June) and Customer Service can't tell me what happened to my order.

Can't tell me if I am even going to get it and when. Seriously??!!! So I asked if I can get a refund because nobody can tell me what's going on and if in fact, I will get my order this year or even the status of it. Customer services told me over the phone someone will email me regarding a refund after the phone call. Again, no call, no email, no contact!!! This is seriously the worst service by far. You need to talk to your customers. You can't mess up and then ignore your customers. Own your mistakes.