LK
Liesl K
1 reviews | Active since Jun 2025
29 Jun 2025, 11:32
Missing Item from Clicks Online and No Response – Very Disappointing Service
I placed an order with Clicks Online on 19 June 2025 for an electric pan (R2,500) and hand soap. The order was split into two parcels. While the hand soap was delivered, the electric pan has still not arrived.
I’ve contacted Clicks via multiple channels and have yet to receive any response. Shockingly, the *** email address returns a “does not exist” error, which is unacceptable for a national retailer.
It’s very disappointing to see such poor service, especially after discovering many similar unresolved complaints here on Hello Peter. I expected better from Clicks and hope this is addressed urgently.
If the issue remains unresolved, I will be considering a chargeback through my bank due to non-delivery.
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Replies (1)LK
Liesl K's updateReviewer Update
29 Jul 2025, 11:12The above order was eventually cancelled, a month after the onli ne transaction and my money refunded, but only after numerous phone calls and follow-ups.
When I first contacted Clicks, I requested a reference number, which I used in all subsequent follow-ups, and that seemed to help get some movement.
What was particularly frustrating is that, throughout this time, the electric pan I had ordered was still showing as available online for purchase, even though the call centre repeatedly assured me it was not in stock.
This process was unnecessarily time-consuming, and I hope Clicks takes steps to improve both their communication and their stock visibility on the website.
When I first contacted Clicks, I requested a reference number, which I used in all subsequent follow-ups, and that seemed to help get some movement.
What was particularly frustrating is that, throughout this time, the electric pan I had ordered was still showing as available online for purchase, even though the call centre repeatedly assured me it was not in stock.
This process was unnecessarily time-consuming, and I hope Clicks takes steps to improve both their communication and their stock visibility on the website.
LK
Liesl K's update29 Jul 2025, 11:12
Reviewer Update
The above order was eventually cancelled, a month after the onli ne transaction and my money refunded, but only after numerous phone calls and follow-ups.
When I first contacted Clicks, I requested a reference number, which I used in all subsequent follow-ups, and that seemed to help get some movement.
What was particularly frustrating is that, throughout this time, the electric pan I had ordered was still showing as available online for purchase, even though the call centre repeatedly assured me it was not in stock.
This process was unnecessarily time-consuming, and I hope Clicks takes steps to improve both their communication and their stock visibility on the website.
When I first contacted Clicks, I requested a reference number, which I used in all subsequent follow-ups, and that seemed to help get some movement.
What was particularly frustrating is that, throughout this time, the electric pan I had ordered was still showing as available online for purchase, even though the call centre repeatedly assured me it was not in stock.
This process was unnecessarily time-consuming, and I hope Clicks takes steps to improve both their communication and their stock visibility on the website.