1 reviews | Active since Aug 2018
Misleading product information - Cheating me out of money
I have sent 3 different emails with this very complaint to Clicks Online customer service, but I do not even get acknowledged for my complaint. I am extremely disappointed, because at this point I actually feel like they are avoiding me because they know they are in the wrong and indirectly *****ing money from me.
I received my order on 06/03/2019, but upon opening it I was surprised to discover that one of the products did not arrive in the quantity that I expected. On their website it states the quantity in pack as 2 sachets of 30ml each (the product image also clearly shows this on the website). I ordered a quantity of 3 of this particular deal, but while I was expecting to receive 3 sets of 2 sachets each, I instead received only 3 single sachets in total.
I am very disappointed, as I would have selected a different product, had I known that the information on the website would be completely misleading about my purchase. I feel that I have been cheated, because I should have gotten what was stated to me on the product page, instead I received only half of what I paid for in this product, and the price was ridiculous for what I got in the end.
I even sent them screenshots of the information on the specific product page, as well as photos of the 3 sachets with my invoice, but they are ignoring me like the plague.
After this experience I am hesitant to order from Clicks Online again anytime soon, as they obviously do not pay attention to customer service.
