Medicine claimed without being given to the customer

My daughter submitted her subscription at Goldfields Mall Welkom Pharmacy this February. This was in February. I received SMS messages in March, start of April and end of April with different prescription numbers. She went to see the doctor this week and when she went to a local pharmacy in Riebeeckstad she was told that she could not get her medicine as she already received this on 30 April. I had a look at my medical aid statements and to my surprise I saw that Clicks submitted two claims in mid March and the start of April. The March transaction was credited but not the claim at the start of April which the medical aid paid. We did not collect the medicine. Thus they have claimed medicine at the end of April as well as the medical aid system stated that she already got the medicine. She is in need of her medicine. I called the pharmacy at Goldfields Mall and .Arina answered the call. When I queried the transaction I was asked for a prescription number. I explained that we never collected the medicine. She wanted to know if my daughter is not going to use it anymore. I said she still needs it but is using a different pharmacy where she stays. She then said she will cancel it. I asked her about the one for end of April and she said she will cancel both. I then stated that the already got paid for the one at the start of April which she said they wait 3 months for the medical aid to pay. I said no it was paid on the 17th of April. She just said I should contact the medical aid. She was rude and not helpful. I called back after a while as I did not get her name the first time. Low and behold she answered again. I told her that her telephone manners are rude. She kept interrupting with an attitude. She kept asking if I contacted the medical aid. I told her that the medical aid is closed till Monday. She then stated that the claims were reversed. I asked her when. She said that even if she told me I would not believe her. I then asked her how can they send it through to the medical aid if has not been collected. She just kept saying it was reversed. My question was but if it was reversed why does the medical aid stated that we already got the medicine? She just kept saying I must contact the medical aid. I lost my temper and started yelling and asked again how can they submit it for payment of the medicine has not been collected and it is two prescriptions in a row. I yelled that my daughter needs the medicine and now she cannot get it. She put the phone down in my ear. To me this is *****. How can you send a claim through that you still have the goods? Her attitude sucks to say the least.

This is clearly ***** by Clicks Pharmacy Goldfiels Mall. It has been reported to the medical aid.