Medication charged for but not received 5 days ago already

My chronic medication was charged to my medical aid account Clicks Watermeyer Park always delivers my medication as per the App that I was forced to use because it works for them. Well its been 3days now after talking to their head office via whatsapp or what ever you call it and I was promised that I will get a call. What does the public think about this clicks is now like the city council promises and nothing happens, wonder what will my family do If something happens to me today, get a heart attack or go into a comma who do we blame. Do not leave the head office behind you can read on the messages between us that they must be saying to them selves, "why does this patient not just die or disappear, they must just remember that they way you chat back to someone it shows in the reply from you, O they were waiting for the guy that deliver the medication he only start at 12H00 he must be living in Cape Town if it takes 3 days to deliver my chronic medication the I really need very day.