Medical aid and Clicks Profile

The Pharmacist assistant at clicks pharmacy Kroonstad have changed my profile and at my mom and brother to it she took my fianc? of and even claimed my father meds on my medical aid.. now each time when I call they put me on hold. never telling me how they can claim on my medical aid when I am not even in the country. this is very poor service, could she not see that I am 25 and my father 57 and that I cant have a child of 19... No that I want to rectify this problem they cant even talk to me, just put me on hold longest that I have been holding was 20mins