RN
Refilwe N

1 reviews | Active since Oct 2013

20 Mar 2015, 15:09

Manager and pharamacist refuse to give me medicati

I went to clicks to get my acne treatment was assisted by Kaylee Adams,she refused to give me clinodyxl after I produced my prescription claiming that the script wasn't signed by the doctor.Yet I had purchased tue and wed at golden acre and gugulethu using the same prescription and none of the pharmacist spoke about a dermatologists signature.I asked for the manager Zuwafah says to me that there is nothing that she can do as a manager.She then refered me to Ziyanda and the same thing happended.So all in all she is insunuating that the pharmacists at golden acre and gugulethu mall don't know their work?Thanks for nothing I won't beshopping at clicks anymore,what a rude serive you people offer.my clicks. Card number is ***

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Replies (1)
Clicks
Clicks's reply21 Mar 2015, 14:07
Official
Hello MaSgegede,

At Clicks, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.

We will be contacting you in order to investigate and resolve your complaint.

We sincerely apologise for any inconvenience caused and thank you for your patience and loyal custom in this regard.

Warm Regards
The Clicks Social Media Team | GK
0860 CLICKS (***) | ***| http://www.clicks.co.za