Lying about returns policy

Clicks employees lie about their returns policy.

I bought a damaged good, a Russell Hobbs blender from clicks in Kolonnade. They did not inspect the blender upon purchase. As soon as I got home to inspect the device, I found that the glass bowl had a huge chip on the product. I couldn't return it immediately as it was already after hours by this time.

Two days later I tried to return it to the Menlyn Park branch, for an exchange on the new device. The employee **** to me and said they cannot exchange it as it wasn't purchased from them. I went home and phoned the Waverley branch just to see if they might help. The manager informed me that I can indeed exchange it at any branch for either a full refund or return.

This upset me because of what happened at the Menlyn branch. Unfortunately the Waverley branch didn't have this product in stock. So I phoned the Menlyn branch manager and complained about this story. Only after this whole process is when I returned to the Menlyn branch to exchange my product.

This is completely out of spite from the employee and managers side that I struggled to get assistance. They were rude the entire time.