Loyalty system query takes more than a month...and counting

It has now been more than 1 month and no feedback..... Spent thousands of Rands and no cash back points?!

From: ********** ********** Sent: Friday, October 13, 2017 1:09 PM To: xx Subject: Re: RE: RE: ********** 558571

Good day Carla, Thank you for your email. We are still awaiting in feedback from our I.T department, upon response we weill revert with feedback. Please accept our apologies for the delay. Should you require any further information, please do not hesitate to contact me. Kind Regards, Natheerah Samuels | Customer Service Consultant Tel: 0860 CLICKS (***) Fax:*** Website: http://www.clicks.co.za ---- Original Message ---- From: xx To: ********** Sent: 12 October 2017 09:18:22 AM Subject: RE: RE: ********** 558571 Hi there Willeen, Do you have any feedback for me yet please? Urgently awaiting your reply today. Thanks, Carla From: ********** ********** Sent: Monday, October 9, 2017 11:48 AM To: x Cc: xx Subject: Re: RE: ********** 558571 Good day Carla, Thank you for your email. Regrettably we are still awaiting on feedback from the IT department. Once feedback is receive we will revert soonest. I do apologise for the inconvenience caused. Should you require any further information, please do not hesitate to contact me. Kind Regards, Willeen Cornelius-Dolan | Customer Service Consultant Tel: 0860 CLICKS (***) Fax:*** Website: http://www.clicks.co.za ---- Original Message ---- From: To: ********** Sent: 06 October 2017 10:55:23 AM Subject: RE: ********** 558571 Good day Natheerah, I hope you are well. Please can you follow up on this for me? I would like to do my monthly shopping this weekend and I should have points that I can convert to cash already available to use. If not, then I will be forced to shop at another store where I get similar, but instant rewards. I support Clicks for many years and would hate to end that loyal relationship. Thank you in advance. Kind regards, Carla NB, please include my gmail address upon your reply as I am out of office early today. From: ********** ********** Sent: Monday, October 2, 2017 2:25 PM To: Subject: Re: ********** 558571 Good day Carla, Thank you for your email. Please be advised we have escalated your query to our I.T department in order to further investigate and assist accordingly. Should you require any further information, please do not hesitate to contact me. Kind Regards, Natheerah Samuels | Customer Service Consultant Tel: 0860 CLICKS (***) Fax:*** Website: http://www.clicks.co.za ---- Original Message ---- From: xx To: ********** Sent: 28 September 2017 10:14:57 AM Subject: RE: ********** 558571 Hi there, It seems my points are not adding up since I last used my cash credit, yet I have made purchases of over R1000 since then. I have an idea that the wrong card was cancelled or the points are not showing for some reason as the cashier says the card will not be usable if it was not activated. Please can you urgently update my points and advise? Thank you in advance, Carla From: Sent: Tuesday, May 23, 2017 8:23 AM To: ********** ********** Cc: ********** ********** Subject: RE: ********** 558571 Good morning Shahiema, Thank you so much, you have been the most helpful and efficient help I have received to date form Club Card dept. I really hope this is the last time I would have to bother you and that my Points and Card account will now flow smoothly. Thanks again. Regards, ***x From: ********** ********** Sent: Tuesday, May 23, 2017 10:17 AM To: x Subject: ********** 558571 Good day Carla, Thank you for your email. Our records indicate that the only card registered in your name is ********** 558571. Kindly note, R79.40 has just been loaded to your card. Should you require any further information, please do not hesitate to contact me. Kind Regards, Shahiema Basardien | Customer Service Consultant Tel: 0860 CLICKS (***) Fax:*** Website: http://www.clicks.co.za ---- Original Message ---- From: x To: ********** Sent: 22 May 2017 01:45:06 PM Subject: Complaint: card no. ********** 558571 Hi there, I am very upset that my issue has not been sorted out in almost a year since I first called Club Card helpline. I have lost my first Clicks card and then had it replaced over a year ago. My points are at 296 now for months and I am never able to use them. All the operators keep saying is that they will link the cards and cancel my old one then my point should transfer and reflect in 48 hours. Well it has once again not happened. My ****en surname is Villet and my ID number is ****** Please get this sorted for me, I am tired of spending my money there and not getting my rewards, next step will have to be Social media. It cannot be left unresolved. regards, Carla