Lost script at clicks bedford centre

My daughter took my script to clicks bedford centre in April 2025 she asked the gentleman to load the repeats. We went to get my repeat 14th June they could not find the script. The manager gave me my angina tabs told me she was going to call me the next working day and that she was going to see if she could get a new script from my doctor. Today is 5th July I have not received any feedback. How can you lose such an important script